Privacy Policy

1. Introduction

‍We at Loyalty Club PLC are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This privacy policy explains how we collect, use, and protect your personal information when you use our loyalty scheme software and services.
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2. Data Controller Information
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‍Data Controller: Loyalty Club PLC
Registered Address: 14-15, Triangle South, Bristol, England, BS8 1EY
Phone: 0303 123 1113
ICO Registration Number: ZB512587

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3. Information We Collect
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3.1 Partners (Business Users)-
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-Business contact information (name, email, phone number, business address)
- Login credentials
- Campaign and loyalty scheme configuration data
- Message history with customers
- Transaction and stamp issuance records
- Payment information
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3.2 Customers (End Users)-
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-Personal information (name, email address, phone number)
- Location data (when using partner location features)
- Loyalty stamp collection history
- TEDs Tokens balance and transaction history
- Communication preferences
- Device information and IP address
- Message history with partners
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4. How We Use Your Information
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4.1 Partners-
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-To provide and manage your loyalty scheme software account
- To process transactions and payments
- To enable customer communication features
- To analyze campaign performance
- To provide technical support
- To send service updates and administrative messages
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4.2 Customers-
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-To manage your loyalty stamp collection
- To facilitate TEDs Tokens transactions
- To show relevant partner locations
- To enable partner communications (where consent is given)
- To provide customer support
- To prevent fraud and abuse
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5. Lawful Basis for Processing
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We process personal data under the following legal bases:
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5.1 Contract Performance-
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-Managing user accounts
- Processing loyalty transactions
- Facilitating TEDs Tokens exchanges
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5.2 Legitimate Interests-
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-Improving our services
- Preventing fraud
- Analyzing service performance
- Marketing to business users
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5.3 Consent-
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-Location tracking for partner discovery
- Partner-to-customer messaging
- Marketing communications to customers
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5.4 Legal Obligation-
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-Maintaining transaction records
- Responding to legal requests
- Tax compliance
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6. Data Sharing and Third Parties
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We share your personal data with:
- Payment processors for handling transactions
- Cloud service providers for hosting
- Analytics providers to improve our service
- Other partners (only with explicit consent for TEDs Tokens trading)
- Legal authorities when required by law
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7. Data Retention
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We retain your personal data for:
- Active accounts: Duration of service use
- Inactive accounts: 24 months after last activity
- Transaction records: 7 years (legal requirement)
- Marketing preferences: Until consent withdrawal
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8. Your Rights
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Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Object to processing
- Request data portability
- Withdraw consent
- Lodge a complaint with the ICO
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Exercise these rights by contacting customer support
-Email: [Insert email]
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We'll respond to requests within one month.
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9. Security Measures
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We protect your data through:
- TLS/SSL encryption for all data transfers
- Two-factor authentication for partner accounts
- Regular security audits
- Encrypted data storage
- Access controls and monitoring
- Regular staff training
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10. International Transfers
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We store data in the UK and EU. If we transfer data outside these areas, we ensure appropriate safeguards through:
- Standard contractual clauses
- Adequacy decisions
- Privacy Shield certification (where applicable)
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11. Cookies and Tracking
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We use cookies and similar technologies to:
- Maintain login sessions
- Remember preferences
- Analyze usage patterns
- Improve service performance
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12. Children's Privacy
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Our services are not intended for people under 18. We don't knowingly collect data from users under 1.
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13. Changes to This Policy
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We may update this policy periodically. We'll notify you of significant changes through:
- Email notifications
- App notifications
- Website announcements
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14. Contact Information
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For privacy-related queries:
- Data Protection Officer: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Phone: 0303 123 1113
- Address: 14-15, Triangle South, Bristol, England, BS8 1EY



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