At Loyalty Club PLC, we are committed to providing timely and effective support for our partners. Whether you need help with managing your account, troubleshooting issues, or have questions about billing, our Business Support team is here to assist.
How to Contact Business Support
You can reach our Business Support team in the following ways:
1. Message Centre
The quickest way to get in touch is to chat to our Help Bot through the Message Centre in your partner dashboard. Follow these steps:
-Log in to your partner dashboard.
-Select the Message Centre icon.
-Select Help Bot and describe the issue or query you have.
If you require further support please contact your Dedicated Accounts Manager.Email Support
If you prefer to contact us via email, you can reach us at:
partnersupport@loyaltyclubplc.com
Please include your business name and account number in your email, along with a brief description of the issue you're experiencing.
2. Phone Support
For urgent matters, you can also call our Business Support Hotline:
+44 800 123 4567
Our phone lines are open Monday to Friday, from 9:00 AM to 5:00 PM (GMT).
What Information to Provide
When contacting Business Support, providing the following details will help us resolve your issue faster:
-Your business name and account number.
-A clear description of the problem or question.
-Screenshots or relevant attachments (if applicable).
-Any steps you've already taken to resolve the issue.
Response Times
We aim to respond to all Message Centre queries within 24 hours on business days.
Emails are typically addressed within 1-2 business days.
Phone support is available for immediate assistance during our operating hours.
For any other support-related issues, our team is dedicated to ensuring that your business runs smoothly with Loyalty Club PLC.
.jpg){kind=logo}
