At Loyalty Club PLC, we’re committed to offering comprehensive technical support to ensure your business account runs smoothly.
If you experience any technical issues or need help with your business account, follow the steps below to access support.
1. Common Issues to Seek Help For
You can get technical help for a variety of business account issues, such as:
-Problems accessing your Partners Dashboard.
-Issues with Ted’s Tokens redemption and loyalty campaigns.
-Errors in adding or managing staff members.
-Difficulties with updating your business profile or payment information.
-Any other technical difficulties affecting your ability to use the platform.
2. Accessing Technical Support
Via the Partners Dashboard:
-Log in to your Partners Dashboard.
-Navigate to the Help Centre section.
-Select Request Technical Help.
-Describe the issue you're facing in detail (e.g., error messages, steps leading to the issue).
-Attach any relevant screenshots or supporting documents if needed.
-Click Submit Request.
-Our technical team will review your request and respond within 24 hours.
Via Email:
If you’re unable to access the Partners Dashboard,
-Send an email to partnersupport@loyaltyclubplc.com with the subject line "Technical Help Request".
-Include a detailed description of the issue and any relevant attachments.
3. Help Bot for Immediate Assistance
For urgent technical support, you can use the Help Bot feature through the Messaging Center during business hours
4. Phone Support
For complex issues that require more detailed assistance, you can call our technical support team at +44 800 123 456
One of our technical experts will be happy to assist with your query.
5. Follow-Up and Resolution
After reporting a technical issue, you can expect:
-An initial response from our support team within 24 to 48 hours.
-Regular updates via email or dashboard notifications.
-A notification once the issue is fully resolved.
6. Self-Help Resources
In addition to direct support, the Help Centre offers a wide range of self-help articles and guides to troubleshoot common problems. Make sure to explore these resources for quick solutions.
For any further assistance or inquiries, do not hesitate to reach out to us. We're always here to support you and ensure the smooth functioning of your Loyalty Club PLC business account.
.jpg){kind=logo}
