At Loyalty Club PLC, we understand that technical issues can sometimes arise while managing your business on our platform.
This guide provides solutions to the most common errors you might encounter as a partner and tips on how to resolve them quickly.
1. Issue: "Unable to Process Ted's Token Redemption"
Cause:
This issue usually occurs when there is a problem with the Ted’s Token redemption process, such as insufficient tokens or a temporary server issue.
Solution:
Check your Ted’s Token balance to ensure there are enough tokens available for the redemption. Ensure that the customer’s loyalty stamps are eligible for the exchange. If the issue persists, refresh the page or try again later. If the error continues, please contact Business Support for further assistance.
2. Issue: "Login Failed – Incorrect Credentials"
Cause:
This issue is commonly caused by incorrect login details, such as an invalid email address or password.
Solution:
Double-check the email address and password entered. Use the "Forgot Password?" link to reset your password if you can't remember it. If you continue to have trouble logging in, contact Business Support for help resetting your account access.
3. Issue: "Unable to Update Business Information"
Cause:
This might occur when there is an issue updating your business profile, such as incomplete or invalid information.
Solution:
Ensure that all required fields in your Business Profile are filled in correctly. Make sure that the email address entered is in the correct format (e.g., name@company.com). If the issue continues, contact Partners Support for further assistance.
4. Issue: "Server Not Responding"
Cause:
A "Server Not Responding" error may occur due to a temporary outage or server maintenance.
Solution:
First, check your internet connection to ensure it is stable. Refresh your browser or switch to another browser (e.g., Chrome, Firefox, Safari). If the issue persists, this could be due to scheduled maintenance. Please check for any notifications about maintenance on the Partners Dashboard or contact Business Support for an update.
5. Issue: "Payment Failed"
Cause:
Payment failure can happen due to issues with your payment method, such as expired card details or insufficient funds.
Solution:
Double-check your payment information on the Partners Dashboard to ensure it is correct and up-to-date. Ensure that there are sufficient funds in the associated account. If your payment method is valid but the issue persists, try using a different payment method or contact Business Support for further assistance.
6. Issue: "Access Denied to Business Dashboard"
Cause:
This issue occurs when your access permissions are restricted, possibly due to account inactivity or administrative settings.
Solution:
Verify that your business account is still active and not deactivated due to inactivity. Ensure that the correct user permissions have been assigned if you are a staff member and not the main account holder. If you continue to experience access issues, contact your business administrator or Business Support to check on your account status.
7. Issue: "Page Not Loading"
Cause:
This can happen due to a slow internet connection or issues with the browser.
Solution:
Refresh the page. Try accessing the page from a different browser or device. Check your internet connection to ensure it’s stable. If the issue continues, contact Business Support for assistance.
Still Experiencing Issues? If you are encountering an issue not listed here or the solutions provided do not resolve your issue, please reach out to Business Support at partnersupport@loyaltyclubplc.com.
We’re here to help troubleshoot and resolve any technical difficulties.
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